At HTS Rent a Car, we understand that plans can change. Our cancellation policy is designed to be fair, simple, and transparent for all customers.
📅 Free Cancellation
- Cancellations made 24 hours or more before the pickup time are eligible for a full refund of any advance payment.
- No cancellation charges will apply in this case.
⏰ Late Cancellation
- If you cancel your booking within 24 hours of the scheduled pickup time, a one-day rental charge may be deducted from your advance payment.
- The remaining balance (if any) will be refunded.
❌ No-Show Policy
- If the customer does not arrive at the pickup location at the scheduled time without prior notice, it will be treated as a no-show.
- In this case, no refund will be issued.
🔁 Booking Changes / Rescheduling
- You may reschedule your booking at least 6–12 hours before pickup, subject to vehicle availability.
- Rescheduling is free of charge in most cases.
💳 Refund Processing
- Eligible refunds are processed within 3–7 working days.
- Refunds are issued via the same payment method used for booking.
⚠️ Important Notes
- Fuel charges, tolls, traffic fines, and damages are non-refundable.
- Security deposit (if taken) will be refunded after vehicle inspection.
- Special event or peak-season bookings may have different cancellation terms (mentioned at booking time).
